Employee Community Types of Communities Supports a 360º Employee Customer View Partner Customer % 82 % 29 % 55 We are investing in Customer Communities within 12 months. The best companies are looking to future investment in Customer Communities to expand the reach of their brand’s digital experience. Customer service communities fostering a data-driven culture, were the initial marquee use cases the best companies are looking for communities. However, this has to build on their investment in quickly expanded beyond Service employee communities to provide to other parts of the business, useful insight into member supporting employees, customers, behavior. Using analytics to and partners. Historically, examine community interactions employee communities were can reveal additional context that easier to own and manage, so it’s can be added to the profiles of no surprise that today, 59% of prospects and customers. Community Cloud deployments are focused on helping employees work more effectively. As part of 30 Service The State of Salesforce