Field Service Gets Personal With IoT % 18 of organizations plan to invest in IoT Cloud in the next 12 months. Service technicians are an emerging trend in the early undergoing a retooling of their stages of mass adoption: 14% of capabilities with wearable devices service organizations have either and AI-powered field apps. transitioned to Field Service Field service professionals are Lightning or plan to in the next now able to further differentiate 12 months, as a requisite step the customer experience through for adopting IoT Cloud. The best connected data. Field service companies are combining their organizations on Field Service Salesforce data with IoT to increase Lightning can be proactive and the connectivity of their field predict a need for maintenance, service operations and deliver optimize scheduling of repairs, personalized service with precision. and detect a signal for help. IoT for Service and Support is The State of Salesforce Service 29