Lightning Sparks AI Investment More than a refreshed UI, Lightning is the future of Salesforce and necessary for businesses to use Salesforce Einstein capabilities. 60% of organizations that have or expect to transition to Lightning within the next 12 months also plan to invest in Einstein Analytics. While moving to Lightning may not be an immediate transition for every organization, the best companies view Lightning as a long-term investment in accelerating the adoption of AI capabilities across their business. “Never underestimate the value of the employee experience. An internal transformation defines the quality of an external one.” Lou Fox Chief Technology Officer Bluewolf, an IBM Company 50 Lightning The State of Salesforce

The State of Salesforce - Page 57 The State of Salesforce Page 56 Page 58