Service of The Future Now Redesigning Human Resources With Data Salesforce Products Among the first Professional Employer Organization Service Cloud, Sales Cloud, Community Cloud, (PEOs) certified by the IRS, Nextep has grown into a Marketing Cloud, Pardot, and Wave Analytics 100+ employee company that covers administrative for Community Cloud services, such as human resources, benefits, payroll, and risk & compliance, for small- to medium-sized businesses. Like many small businesses, Nextep’s customers struggled to access data about their workforce in a meaningful and simple way. As a service designed to simplify HR, Nextep worked quickly to address this need and to be first to market in its industry with a leading-edge analytics product. INSIGHT IDEA IMPACT No two reporting needs Customer care that comes Human Resources with are exactly alike with customization a human touch For Nextep customers to obtain By identifying its customers’ Nextep’s employee engagement basic but meaningful data, such primary pain points through dashboards enable customers as their total labor costs, they had continuous feedback, Nextep now to foster more meaningful to run multiple reports, download has three primary dashboards: relationships with their staff. those reports, and then combine Employee Engagement, Pay Customer retention is up, and them together inExcel—not Allocation, and Benefits Enrollment. the company’s Net Promoter an uncommon experience for Customers can quickly and easily Score (NPS) among client most small businesses. Overall, get meaningful insights from administrators and key decision- accessing data to surface insights the dashboard or slice and dice makers is at an all-time high required too much time and effort. data to create custom reports. of 89. With its new interactive By integrating Wave Analytics dashboards and data analytics, for Salesforce Community Cloud, Nextep is fulfilling its why: Nextep customers can access “Elevating the employment insights about their workforce, experience & enriching labor expenses, and benefits people’s lives.” participation, using data that had previously been dark. The State of Salesforce Service 33